Total Quality Management

Total Quality Management (TQM) is an organized approach for quality improvement along together with product and service specifications to customer performance. TQM is applying to target producing these specifications with zero defects. This makes a worthy cycle of constant improvement for production, customer satisfaction and profits.

Total Quality Management (TQM) is not only adopted by a single person or an employee but all employees can become involved (including top management to shop floor management, in other words total or complete involvement, hence, Total) for the continuous improvement of the production of goods and services within the framework of organizations to strive for excellence in everything they do to achieve best quality standards (customer satisfaction to the quality, hence, Quality) by it’s integrated well-managed (quality can and must be managed with best practiced system or tools hence, Management) system of various best practiced principles, methods. In other words, it is a combination of quality and management tools intended for maximizing business, profits and cut down inefficient applications.

Total Quality Management is both a management philosophy and a set of principles that ask for integration of all organizational functions (marketing, finance, design, engineering, and production, customer service, etc, i.e. from top level to bottom line.) to focus on meeting customer needs and organizational objectives.

The simple aim of TQM is "Do the right things, right the first time, every time".

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